F A Qs
**IMPORTANT
COMPLIMENTARY ONSITE TESTING & MEDICAL ASSISTANCE
In an effort to help control the spread of COVID-19, Hard Rock All-Inclusive Hotels will provide complimentary Antigen tests required by the CDC to their guests returning to the USA.
The Antigen Test will be available on-site and free of charge for guests staying for 3 nights or more at any of their properties in Mexico.
All guests who tests positive for COVID-19 will be able to quarantine at the hotel for up to 14 nights for no additional cost. Additionally, onsite medical assistance insurance will be included during your stay to cover medical expenses such as doctor, medication, and hospitalization.
I'm in! How do I book my trip?
Please click here book your stay at the Hard Rock Riviera Maya.
This is super super super important and will ensure you are included in all wedding activities.
If you know you cannot attend, please let us know ASAP. We completely understand this commitment, and it will help us out tremendously to know early.
When are the major booking deadlines?
March 1 - Room booking/RSVP deadline! All rooms must be booked and a deposit of $100/person is due. We will need to release any un-booked rooms from the wedding block on this day.
April 13, 2021 - Final payment due.
Our travel agent, Alexandra, is happy to arrange a payment plan, help book flights, and provide travel insurance, just let her know.
Passports must be valid for 6 months after your trip so be sure to check the expiration date.
Is the resort all-inclusive?
Yes, the price listed in the Booking section covers your room, food, and drinks for the entirety of your stay. It also covers a countless number of activities for you to do onsite. Please visit the resort website for more information on dining and entertainment options.
When should guests arrive?
We'd like all guests to arrive no later than Thursday, June 17th for some pre-wedding celebrations and to get to know the party - but if you'd like to arrive earlier and take advantage of all the things to see in Cancun, even better!
The Bride and Groom will be arriving Monday, June 14th and departing on Sunday, June 20th.
When should I book my room?
Due to the limited number of rooms in our hotel room block and the popularity of the resort during the time of our wedding, we strongly suggest you reserve your rooms as early as possible. As soon as you know you'll be joining us, please place a deposit on your room accommodations. Other weddings are also booked this weekend. Rooms DO and WILL sell out.
To help alleviate this, we locked a set price for everyone with our destination wedding travel planner. Final payments are due in April.
What if I book then the wedding gets cancelled due to COVID-2.0?
As long as the resort is open, we’re going! If the wedding is cancelled due to a repeat pandemic, then it will be rescheduled and your payment will be transferred to the new date without penalty. Most airlines are also allowing itinerary changes without a fee.
Which airport do I fly to and how do I get to the resort?
All guests should fly into Cancun International Airport (CUN) located in Cancun, Quintana Roo.
The ride to the resort is approximately 1 hour.
Do I need travel insurance?
Travel insurance is optional, but we HIGHLY recommend it. This will cover any unforeseen circumstances that can occur while in Mexico. This can be purchased at the time of booking through our travel agent or purchase it separately online.
Are all wedding events located at Hard Rock Riviera Maya?
Yes! The ceremony will begin at 4:00 pm on Friday June 18, 2021. The cocktail hour and reception will immediately follow the ceremony. We will also be holding other events throughout the week.
What is the dress code?
We ask that you wear neutral colors, white, stone, or similar colors to coordinate for pictures.
Dress Code: Semi-formal / Cocktail Attire requested. Come dressed to impress! No jeans, hawaiian shirt, shorts, sneakers or flip flops please.
We will be in the gazebo overlooking the beach, not directly on the beach.
What should/could I do between the ceremony and the reception?
There will be an hour in between the ceremony and reception. Guests are welcome to go back to their rooms to freshen up or meet at the Sun Bar for cocktails.
Is it okay to take pictures with our phones and cameras during the wedding?
We are looking forward to all of the photos you're going to take during the pre-ceremony and reception, but we ask that you keep your devices away during the ceremony. We will have an amazing photographer to capture these precious moments and would love for you all to be present with us during this time.
After the ceremony, please feel free to tag us in your photo/videos using our hashtag
#HappilyEverFender
Do I need to RSVP online?
Yes! We’d love to know if you THINK you can make it (We hope you can!). Please RSVP YES or NO on our website ASAP so we can plan accordingly.
What will the weather be like during that time?
Come ready for some sun! The temperature varies in June and is typically 85 degrees. There are very low chances of rain. On average, it rains about 4 days during the month, which consists of sporadic showers lasting no more than 1 hour.
Are kids welcome?
YES! The hotel is very kid friendly with many activities for all ages. The hotel even offers a nanny service during your stay. The Hard Rock has a family friendly side and an Adults Only side for those who just want some time to themselves without the kiddos.
Do I have to pay for anything once I arrive?
The resort is all-inclusive, so you won't need to worry about paying for anything. This means that all food, drinks, taxes, and transportation are included with our room block through our travel agent. We recommend bringing extra cash if you would like to participate in excursions, spa treatments, shopping, etc.
What should I pack?
Swimwear | Wedding Day Attire | Sandals | Sunscreens |
Are guests expected to tip service staff?
While tipping is not expected at the resort, it is very appreciated. If you feel the staff has gone above and beyond, please feel free to show your gratitude.
Can I drink the water at the resort?
We advise you not to drink the tap water in Mexico, but bottled water will be readily available in your room minibar and in all restaurants and bars.