Sandos Caracol Eco Resort

The wildest imaginations are unleashed as the hidden natural wonders of Mexico are discovered. Situated within the beautiful and lush jungle of the Riviera Maya, the animals, mangroves, cenotes, and natural phenomena are mesmerizing in every way. Swim in the crystal clear water cenotes or float along a mangrove river as fish swim below and monkeys swing above, releasing the mind and soul into complete tranquility. Thrilling fun is close as the grand 29 slide waterpark offers a whole new experience as the water zips down the slides with natural fauna surrounding the park. Nightly ceremonies tell traditional stories of the native Mayan culture through unique performances.

The hotel's All Nature Experience includes a daily program of thrilling eco-activities for the whole family that takes you on a journey throughout the resort, discovering both exciting activities and ones that help you connect with your mind, body, and soul. Take some time off your feet at the unique spa, as it takes traditional techniques, natural ingredients from around the region, and one-of-a-kind locations to perform a treatment of your choice!

All Inclusive for all Guests

• All meals included every day: Buffet Breakfast, Buffet Lunch, Buffet or à la carte Dinner. 24 hours all inclusive.
• Unlimited domestic drinks: beer, soft drinks, house wine and domestic & international cocktails including disco (18+) 24 hours within the Resort
• Hotel Taxes and service charges; environmental sanitation fee to be paid upon check in
• Free Wi-Fi in designated public areas of the hotel; in the following room sections: Royal Elite, Select Club and Signature Eco.
• 1 Tennis Court with unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets), proper attire and court shoes required. 1 multi-use court.
• Water sports: Sailing (insurance fee applies, lessons not included) & Kayaking (subject to ocean conditions). Snorkeling gear (1 hour per day) and introductory Scuba Diving lesson in pool (once per stay).
• Gym: free use of fitness equipment (18 + years).
• Daily activities program with our sports and entertainment team: darts, dancing courses, billiards, football, Zumba, beach activities, pool games, water aerobics, water polo, beach volleyball and water volleyball...
• 3 Pools: 1 Exclusive for Select Club Adults Only 18+ Guests, 1 Chill out Pool, 1 Activities Pool with separate children area.
• Splashing Water Park for the whole family with 29 fun water slides and games surrounded by water spouts
• Kids Club from 10:00 am to 6:00 pm with fully supervised activities program such as: children’s pool, games and arts & crafts and mini disco, for children 4 – 12 years old
• Teens Activities for 13 to 17 years old with assistance of our animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, etc.
• Nightly entertainment at the theatre: Shows, live music and theme nights, movies,...
• Trendy Disco Bar with music from 11pm to 2 am (18+ years)

What You Need to Know

Woohoo! Pack your bags, we're going to Mexico!

We're very excited to have you join us for our wedding week! To make things simple, we've hired a travel agent to help our guests arrange your all-inclusive hotel rooms.

We've chosen to stay at Sandos Caracol Eco Resort, and we would encourage you to stay with us!

Many details are below, but here are a few IMPORTANT things to note:

1. Only have 1 person from your party make a room reservation using the booking form (but everyone in your party's information should be entered). Don't have 2 people in the same room fill out the same form.

2. We recommend groups of 2 reserve rooms for optimal comfort, but rooms can accommodate up to 3 guests. We've quoted prices for groups of 2 below, but having 3 guests will bring the price per person down nominally.

3. Transportation to and from the airport are included in the package price. No need to arrange a taxi when arriving or leaving Cancun. 

4. To guarantee availability and discounted pricing, please put down your deposit with our agent as soon as possible!

5. Ensure that your passport is valid for 6 months from your return date. Every guest requires a passport. Your booking MUST match your passport information EXACTLY.

Important Info for the Wedding!

Emily & Taylor are working with me, Melanie Murray, at Liz Moore Destination Weddings (LMDW), to make this trip fun & stress free. Please read the important information below & contact me to complete your booking & join us!

The Sunwing rates are valid for travel between January 9-16, 2024. 

Our wedding will be held on January 12, 2024

To reserve your room & guarantee the rate, your deposit must be made no later than August 2, 2023. Current inventory is available on a first-come, first-served basis. DO NOT wait to book your room; if you would like a room in addition to our current inventory & it's not appearing when you go to the booking form, please contact Melanie as soon as possible.

** Final payment date is October 25, 2023 **

PLEASE NOTE: NO changes to reservations will be permitted after the final payment date.

What is a Room Block?

This means that the group has paid a deposit to pre-reserve rooms for your group.

• The couple has signed a contract with the resort and has committed to a minimum number of rooms
• Only rooms booked with LMDW count toward this contract
• We have reserved several different room types for you to choose from. Descriptions can be found above under Accommodations.

What Happens if I Don't Book with LMDW?

The couple has paid a deposit to reserve rooms for your group. They have a group contract that allows them to offer additional benefits for their guests.

The group kindly asks that you book your hotel within our designated group contract here at LMDW.

There are several reasons why you should honor the group's wishes and book the hotel portion with the group:

• The group has worked with Melanie to negotiate a contract for the ENTIRE group. This includes a special set rate and includes transportation.
• Groups are given priority status at the resort, so you might miss out on some VIP treatment.
• Groups are given priority room assignments, so if you book directly, you're likely getting a room that couldn't be sold to a group. It will be leftover inventory, probably in a undesirable location away from everyone else.
• Groups are given priority in terms of an oversold situation. If the hotel over sells, your group is protected but his reservation is not. You could be walked to another location.

Guests who do not book within the group contract unfortunately:

• Will not get the group rates.
• Will have to pay up front vs. over time.
• Will not receive any pre-departure, trip support or post-trip support from me.
• Unfortunately, I cannot assist with travel arrangements made outside of the group, nor can I assist in the event of an emergency.
• Will be required to pay a day pass on property to attend wedding events. Note: Day pass sales are extremely limited due to occupancy restrictions.

How to Book Your Room

• Review the available room categories & dates
• Fill out the booking request form by clicking the "Book Now" link in every room description
• Be sure to include your desired room package
• Please indicate which departure airport you prefer 
• Should you have any additional requests or questions, please contact Melanie at your earliest convenience

In order to confirm your booking, a minimum non-refundable, non-transferrable deposit of $250 per person is required. All rooms must be deposited by August 2, 2023 & final payment is due no later than October 25, 2023 to secure this discounted rate.

This deposit will be processed as we confirm your reservation; you will be sent an invoice, which must be approved within 24 hours, in order to re-confirm your booking.

Accommodations (Choose one of these Room Types)

All Suites Offer the Following Amenities:

*Air conditioning with individual climate control
*Coffee/tea maker (coffee refreshed at check-in and upon request)
*Daily maid service
*LED TV
*Spacious bathroom with vanity and shower 
*Iron and ironing board
*Hairdryer
*Balcony or terrace
*In-room mini-bar (refreshed daily)
*Electronic laptop-size room safe
*Ceiling fan
*Complimentary Wi-Fi access in room and throughout the property

Eco Family Superior

• 1 King size bed
• Bunk bed for 2 children
• Maximum capacity: 4 people (minimum 1 responsible adult, any combination of adults & up to 3 teens or children)

Travel dates for all gateways is January 9-16, 2024 & all rates include airfare, accommodations, transfers to/from the resort, taxes & surcharges.

Guests departing from Vancouver:
• Double occupancy: $1,980 per person
• Single occupancy: $2,460
• Triple occupancy: $1,940 per person
• Child (2-12 years old): $1,480 per child

Guests departing from Edmonton / Calgary:
• Double occupancy: $1,960 per person
• Single occupancy: $2,420
• Triple occupancy: $1,900 per person
• Child (2-12 years old): $1,460 per child

Guests departing from Toronto:
• Double occupancy: $1,800 per person
• Single occupancy: $2,280
• Triple occupancy: $1,760 per person
• Child (2-12 years old): $1,320 per child

Duo with 1 Person from Toronto / 1 from Vancouver:
• Double occupancy: Toronto passenger: $1,800; passenger from Vancouver: $1,980

Eco Family Suite

• 1 King size bed
• Separate area with bunk bed for 3 children
• 2 bathrooms
• Kid’s plunge pool on balcony
• Maximum capacity: 5 people (minimum 1 responsible adult, any combination of up to 4 adults & 3 teens or children)

** THESE ROOMS ARE SPECIFICALLY HELD FOR 2 FAMILIES THAT HAVE 5 PEOPLE ** If you want to inquire on this room, please contact Melanie.

Travel dates for all gateways is January 9-16, 2024 & all rates include airfare, accommodations, transfers to/from the resort, taxes & surcharges.

Guests departing from Vancouver:
• Double occupancy: $2,140 per person
• Single occupancy: $2,700
• Triple occupancy: $2,080 per person
• Child (2-12 years old): $1,560 per child

Eco Family Penthouse

• 1 King size bed
• Separate area with bunk bed for 3 children
• 2 bathrooms
• Maximum capacity: 5 people (minimum 1 responsible adult, any combination of up to 4 adults & 3 teens or children)

Travel dates for all gateways is January 9-16, 2024 & all rates include airfare, accommodations, transfers to/from the resort, taxes & surcharges.

Guests departing from Vancouver:
• Double occupancy: $2,220 per person
• Single occupancy: $2,800
• Triple occupancy: $2,160 per person
• Child (2-12 years old): $1,600 per child

Royal Elite Superior

• 2 double beds or 1 king size bed
• Maximum capacity: 4 people (3 adults or 2 adults & 2 children or teens)

Travel dates for all gateways is January 9-16, 2024 & all rates include airfare, accommodations, transfers to/from the resort, taxes & surcharges.

Guests departing from Vancouver:
• Double occupancy: $2,040 per person
• Single occupancy: $2,580
• Triple occupancy: $2,000 per person
• Child (2-12 years old): $1,520 per child

Guests departing from Edmonton / Calgary:
• Double occupancy: $2,020 per person
• Single occupancy: $2,560
• Triple occupancy: $1,980 per person
• Child (2-12 years old): $1,500 per child

Interest Free Payment Plan Details

Final balance is due by October 25, 2023

You don't have to pay all at once!

Book early and take advantage of the awesome payment plan! It's interest free!

All you have to do is submit your secured payment form online. It will give Melanie with Liz Moore Destination Weddings permission to debit your credit card for any amount your choose, and how often you choose. Just put the details in the booking notes!

A minimum non-refundable deposit of $250 per person is due no later than August 2, 2023, in order to secure your all-inclusive package. Subject to availability at the time of booking after this date.

*** Final balance is due by October 25, 2023 ***

Optional Travel Protection

Be protected from the unexpected ** RECOMMENDED **

Optional Travel Protection pricing upon request. The average cost of your travel protection is about 6-10% of your total trip cost. *

On the booking form, you will see the option for Sunwing's travel protection; you can read the details through the link below. We have sold out of the Sunwing Worry Free Waivers & are not able to get anymore. Melanie can send you a separate link for Manulife Insurance instead should we sell out of the Sunwing options when you book.

Why do I need travel insurance?

Because sometimes... you have to cancel a trip last minute. Travel insurance can reimburse you for your prepaid, non-refundable trip costs - including vacation rentals, car rentals, hotels and flights - if you have to cancel for a covered reason.

Travel delays leave you stranded

Travel insurance can reimburse your for eligible meals, accommodation, and transportation expenses during a covered delay.

You get sick or hurt when you're far from home

Travel insurance can reimburse you for care following a covered medical emergency while traveling. We can even arrange and pay for a medical evacuation, if needed.

You need help in a hurry

Whether you're planning a week-long road trip or a weekend getaway, you never know what may happen. Travel insurance gives you access to our 24-hour assistance hotline for expert, personalized support in a crisis.

Passport Information

Every guest must have a valid passport. You will need this to board your flight and the resort will ask for it when you check-in. If you do not have a passport or need to renew yours, click below.

Note: Processing times in Canada are back within normal service standards of 10-20 business days, plus mail time. Please do not wait to apply to ensure you have it well ahead of travel.

Please also check the expiration date on your current passport, it must be valid for 6 months from your return date.

Things to do in Cancun

Please note within 30 days of travel you will be provided with the most up-to-date list of tours available.

But rest assured there is PLENTY to do at the resort and already included in your stay.

There's nothing like waking up in the morning to everything you ever wanted right outside your door. Want some thrills for the whole family?

How about some "me time"? Come replenish in our delectable spa with every beautifying and relaxing treatment imaginable available to you. Customize each day with these, and other wish list options, like exotic tours, rounds of golf, and a bevy of lavish kid and family-friendly attractions, including our state-of-the-art playroom, indulgent couples-only experiences, and dazzling entertainment options.

Got Questions About Booking? Contact Our Destination Wedding Concierge!

No problem, feel free to contact us: Melanie Murray, melanie@lizmooreweddings.com, 780-700-6400

Note: Due to the nature of my job, I am frequently on the phone with travel suppliers. Email is often the fastest and best way to reach me.

Kindly note my core business hours of 12p-8p mountain time Monday-Thursday and 10a-4p mountain time on Friday-Saturday. I am available outside business hours by appointment.